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Director Satisfaction and Training
Company: Prepaid Financial Services Leader
Location: Long Beach California
Category: Human Resources Training
Job Description:
Director Satisfaction & Training SUMMARY: The Director of Satisfaction & Training is responsible for providing management oversight and leadership to external Partners and internal Training QA Team to ensure service excellence. RESPONSIBILITIES: Evaluate and facilitate changes to business processes and work flow to deliver maximum productivity at minimized cost Managing an internal team including Supervisor Senior Trainers Trainers and QA Specialist. Managing outsourced Training QA operations to exceed CSAT and Quality metrics. Analyze Escalations Reports QA (See More)
You may also want to:Location: Long Beach California
Category: Human Resources Training
Job Description:
Director Satisfaction & Training SUMMARY: The Director of Satisfaction & Training is responsible for providing management oversight and leadership to external Partners and internal Training QA Team to ensure service excellence. RESPONSIBILITIES: Evaluate and facilitate changes to business processes and work flow to deliver maximum productivity at minimized cost Managing an internal team including Supervisor Senior Trainers Trainers and QA Specialist. Managing outsourced Training QA operations to exceed CSAT and Quality metrics. Analyze Escalations Reports QA (See More)
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